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Technical Support Associate - 6 Month Contract (Closed)

ARE YOU AN IT SUPPORT PROFESSIONAL WHO IS LOOKING TO MAKE AN IMMEDIATE POSITIVE IMPACT ON A HIGH PERFORMING TEAM IN NORTH YORK? Our client is seeking an experienced professional to join their team for a 6-month contract with a strong likelihood of extension or a transition to a full-time role.

Technical Support Associate - 6 Month Contract

Our client has been providing voice and data solutions across Canada, with a focus on business phone systems. Our client’s true strength is their ability to evolve, adapt, and find new areas of growth potential; they stand on the cutting edge of technological development and are looking for people whose passion and innovation will keep us at the top of our game!

About the Opportunity

The Technical Support Associate reports directly to the Director of Technical Services. The support representative will be responsible to deliver remote technical support to clients with varying level of technical knowledge. Also, you will have the opportunity to work directly with an experience team of system professionals on a variety of projects while engaging in training opportunities in conjunction with our key partners. Responsibilities include:

• Responding to Tier 1, 2, and 3 support tickets from clients and colleagues within agreed Service Level Agreements
• Resolving support tickets via different remote tools in a fast and professional manner by gathering customers information, determining the issue, and evaluating and analyzing the symptoms
• Ensuring all support calls and activities are logged in the CRM system

About You

• Experience with VoIP, traditional voice, and products from manufacturers like Avaya, Cisco, Nortel, and NEC is a strong asset. In particular, the Avaya IP Office, NEC SV8100 & 9100, NEC SL1100 and 2100
• Experience with Norstar, Hosted PBX, and SIP Trunking is an asset
• Over 3 years experience in a similar support role
• Completed education from a recognized College or University
• Professional and able to work efficiently and proactively to meet deadlines
• Ability to prioritize tickets based on severity and importance
• Ability to manage your time effectively
• Able to promptly and courteously respond to customer request
• Self-motivate, detail-oriented and organized
• Certification such as CCNA, ACIS, and ACSS is an asset but not a prerequisite
• Excellent communication, both oral and written

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #23578.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its four divisions: Lannick Finance & Accounting, Pro Count Staffing, Lannick Technology, and Lannick Project Recruitment. Lannick places more than 1,300 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more about Lannick, a Vaco company, at www.lannick.com.