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Collections Specialist - 12 Month Contract (Closed)

ARE YOU LOOKING FOR A FANTASTIC COLLECTIONS SPECIALIST OPPORTUNITY WITH AN EXCELLENT COMPANY? Our client is seeking a professional with great communication skills to join their team for a 12 month contract.

Collections Specialist - 12 Month Contract

Our client is looking for a resource to start as soon as possible. In this role, you must have excellent interpersonal skills as you will be dealing with a lot of different managers in various divisions, as well as making a number of collections calls.

About the Opportunity

• Supporting a team of Credit and Collection Supervisors
• High volume of B2B (some B2C) collections calls servicing over 7,000 customers
• Adhering to the very specific needs and/or issues that their clients may have
• Make collection calls on selected accounts, accounts to be selected by the company
• Provide customers with information on payment methods (online bill payment)
• Process credit card payments online as required
• Provide customers with information on the company’s e-business website
• Verify and update customer account information including address, email address, fax, etc. along with preferences for receiving invoices and statements
• Follow up on certain customer queries – copies of invoices, statements and packing slips
• Record and redirect other customer queries and complaints – payment issues, invoicing issues, etc.
• Maintain a call tracking database as well as update the accounts receivable system with notes
• Computer skills – will be toggling between at least 4 different online tools; all of the notes are kept online so typing is essential
• Organizational skills and ability to multi-task – will be handling calls across the organization so could be involved with up to 12 different credit managers, 35 branches, and hundreds of accounts.  Initial calls may result in leaving a message which will require follow-up.
• Fast-paced environment – Both the company and their customers are busy
• Need to be professional and direct with communication. Keep in mind sometimes the company’s customer is a business owner.  Not always calling an accounts payable person
• Self-started with initiative – Would expect the individual to be able to work fairly independently once trained

About You

• Very focused collections role
• Excellent communication and interpersonal skills
• Someone who can take initiative and work well in a standalone role
• Great interpersonal skills
• Experience using MS Office and general computer skills

Pay Rate

$19 - $22/hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #22424.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.