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Bilingual Tier 1 or 2 IT Support Administrator - 3 Month Contract (Closed)

ARE YOU A BILINGUAL IT SUPPORT PROFESSIONAL WHO IS LOOKING TO MAKE AN IMMEDIATE POSITIVE IMPACT ON A HIGH PERFORMING TEAM IN DOWNTOWN TORONTO? Our client is seeking an experienced professional to join their team for a 3-month contract with a strong likelihood of extension or a transition to a full-time role.

Bilingual Tier 1 or 2 IT Support Administrator - 3 Month Contract

Our client is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions for its customers and channel partners. Our client’s core services include customized technology solutions, IT assessments and strategic plans, IT device and infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services and 24/7/365 quad-lingual end-user support services.

About the Opportunity

• Receive and respond to service requests for assistance via telephone and email in accordance with each client’s Service Level Agreement (SLA)
• Provide remote service assistance through the use of various web-based remote support tools when necessary
• Process service tickets and assign to appropriate onsite technicians, or customer-specific internal service resources, as necessary
• Maintain service ticket ownership throughout the life of the support incident
• Escalate high profile issues to the Service Desk Manager for appropriate handling and routing
• Actively monitor all customer systems and services and respond to device-down scenarios
• Develop knowledge of multiple systems and processes in order to troubleshoot problems
• Perform server updates and reboots during customer-designated service windows
• React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager
• Monitor, record and troubleshoot customer backup status if necessary
• Work rotating shifts as scheduled by the Service Desk Manager
• Follow all other processes and quality standards as assigned by the Service Desk Manager

About You

• College diploma or equivalent experience.
• 1-5 years of previous support experience working in a technology/systems department directly supporting customers
• French language technical communication competency is an asset
• Current industry-relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset
• Strong knowledge of (and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, SCCM, Mobile Device activation, etc. (3-5 years of experience)
• Expert Level Mac (OSx) End User Support Experience
• Strong knowledge of Apple Macintosh computing for business (OS X, Open Directory, integration to Active Directory, JAMF, AppleScript, Apple Remote Desktop (ARD), Fusion, etc.) (3-5 years of experience)
• Strong knowledge of common client-side productivity application suites (Microsoft Office Suite, Outlook Exchange environments, Adobe Acrobat, Adobe Creative Suite, etc.) (3-5 years of experience)
• Basic working knowledge of Linux and Unix would be a strong asset (1-2 years of experience)
• Basic working knowledge of server-side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper V, VMware vSphere, Citrix Xenserver, etc. (1-2 years of experience)
• Basic working knowledge of pro-consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.) (1-2 years of experience)

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #23097.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.