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Jr. IT Technical Support Level 1 - Job #18347 (Closed)

HAVE YOU BEEN LOOKING FOR A GREAT IT TECHNICAL SUPPORT ROLE THAT WILL ALLOW YOU TO LEARN AND GAIN A BREADTH OF EXPERIENCE? If the answer is YES and you have relevant experience in similar role working in a dental/medical office, then this role may be for you! Our client is looking for an IT Technical Support Analyst for a 6 month opportunity with potential for extension and/or permanent hire. This will be a part-time role, with a schedule of 9 AM to 6 PM, 3 days a week, onsite.

IT Technical Support – 6 Month Contract (potential for extension/permanent hire)

About the Opportunity

• Lead by example on work ethic, ownership, patient experience, patient care and performance
• Deliver and coach multiple teams to provide outstanding patient service
• Communicate regularly with executive management and all users of information services and systems
• Collaborate with VP of Operations to ensure alignment of practice targets
• Establish and maintain effective communication throughout the practices
• Is available to all Practice Managers and Teams for support and guidance
• Maintain composure under pressure during times of change
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
• Provide expertise and support during systems upgrades, installations, conversions and file maintenance
• Oversee systems development and enhancement and the integration of new systems with existing systems
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
• Oversee provision of end-user services, including help desk and technical support services
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
• Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review
• Manage servers, security solutions, network hardware and equipment
• Manage telecommunications infrastructure and development plans, projects, policies and procedures
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
• Ensure reliable network connectivity between servers, printers, and user workstations 
• Configure, test, and install printers and personal computers
• Provide technology support and help desk services to end users
• Ordering toner supplies and other computer related supplies are required
• Configuring, testing, and administering multi-function photocopiers

About you

• Previous work experience in a dental office using Dentrix, ClearDent, ABELDent, or similar dental software will be strongly considered

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #18347.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.

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