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IT Analyst - 1 Month Contract (Closed)

DO YOU HAVE EXPERIENCE WORKING AS AN IT ANALYST? Our client is looking for a professional to join them on a short-term contract.

IT Analyst - 1 Month Contract

About the Opportunity

The Analyst is responsible for providing first level IT support for the following technologies: workstations, servers, printers, networks, internet/WAN, telephone, mobile devices, security system and vendor specific hardware/software.

• Provide a high level of customer service as the primary IT contact in the organization
• Troubleshoot hardware and software problems for end users at approximately 20 branches and provincial offices
• Use tracking system to record all inquiries received in accordance with the established procedures
• Work with the IT provider to ensure requests are routed to the proper resource and escalate issues that require senior engineer level of support
• Communicate with staff to inform them of incident progress, notification of impending changes or agreed outages
• Basic support relating to Microsoft Office and operating systems
• Basic support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Install, configure, troubleshoot, repair and perform maintenance on desktops, laptops, tablets, thin clients, printers, blackberries, Mac, audio video equipment, and other hardware
• Coordinate new and departing users to ensure requests are completed in a timely manner
• Maintain provincial office telephone and security system
• Maintain IT asset inventory logs for PC’s, printers and other hardware
• Support to all IT projects, including the transition of the current network to a Citrix-based cloud network for the provincial office and branches
• After hours support as required (evenings and weekends)

About You

• Related university degree or college diploma or equivalent, preferably in IT
• 1-2 years of related experience
• Microsoft or CompTIA certifications an asset
• Advanced understanding of operating systems, business applications, printing and network systems
• Experience working in a Citrix environment is an asset
• Ethernet network topology experience and TCP/IP proficiency an asset
• Knowledge of Active Directory, File Server and Network Security as asset

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #16515.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.

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