Jump to main content

Search Jobs

Bilingual Helpdesk Specialist - 17473 (Closed)

Job Highlights
Oakville
Contract

ARE YOU AN UP-AND-COMING BILINGUAL HELPDESK SPECIALIST? JOIN OUR CLIENT’S FUN AND ENERGETIC TEAM! Our client is looking to hire a Bilingual (English/French) Helpdesk Specialist on a 6 month contract (with potential for extension and/or permanent hire).

Bilingual Helpdesk Specialist – 6 Month Contract +

About the Opportunity

  • Provide first level resolution to customer issues via phone, email and desk-side support
  • Escalate unresolved issues to the second level support
  • Prioritize and monitor Help Desk tickets
  • Track, route and redirect unresolved tickets to the appropriate resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Basic remote network management and network security
  • Follow up with customers and provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure of all tickets
  • Recommend procedure modification or improvements
  • Oversee troubleshooting, system backups, archiving and providing hands-on support
  • Ensure system availability and performance efficiency
  • Constant awareness and review to optimize of help desk support
  • Perform new hardware installation and upgrade as applicable
  • Maintain and implement Apple products and PC workstations
  • Troubleshoot and resolve hardware/software issues
  • Perform remote installation, configuration and upgrade of software
  • Identify, research, and resolve technical problems in a timely manner
  • Experience supporting iOS, Android, smartphones and tablets

About you

  • 2-3 years bilingual (English/French) Help Desk support
  • University degree or college diploma
  • Certifications not necessary if experienced, but an asset
  • Proven working experience in providing help desk support
  • Proficiency in English and French
  • Working knowledge of ticketing software, handheld devices and remote software
  • Strong client-facing and communication skills both written and verbally
  • Advanced troubleshooting and multi-tasking skills
  • Excellent customer service skills
  • Shift work may be required in the future (7:00 AM-11:00 PM, Mon-Sun)

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #17473.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.

Better jobs. Better people. Better fit.

Similar Jobs

Bilingual Credit Manager - 6 months

Direct Hire job in Mississauga

IT Specialist

Direct Hire job in Toronto

Accounting Specialist

Contract job in Mississauga

Accounting Specialist

Direct Hire job in Mississauga

Controller - 6 Month Contract

Contract job in Toronto

Billing Specialist

Contract-to-Hire job in Toronto